This Privacy Policy belongs to Villa Euphoria hotel.
Villa Euphoria hotel is meant for accommodating guests for relaxing and vacation. Using this website you agree to the Terms and Conditions described under General Terms.
www.villaeuphoria .bg (the WEBSITE) is serviced by JYG 1 EOOD (“we”, “our” or “us”), a single-person limited liability company, registered in Bulgaria with a unified identification code (UIC) 200187954, and premises and address of management: Kardjali, 22 G. Kondolov Str, entr. A.
This current policy aims at clarifying the activities regarding collecting of personal data on this website or else through our applications, written or oral communication with us or other sources.
Using whichever service of ours or accepting the current Policy, you agree to the collecting and using of personal data, as described in the current document.
- General declaration.
JYG 1 EOOD is set to guarantee the privacy of the website users. Giving your personal information you agree to our Declaration of privacy and you agree that we can collect, use and disclose your personal data, as described in our Declaration of privacy. If you disagree with our Declaration of privacy, please do not present us with your personal data. JYG 1 EOOD will use the collected information only in a legally approved way in accordance with the Personal Data Protection Law in force in Bulgaria. JYG 1 EOOD will not sell or change names or other information of its users to third parties.
2. Collecting and using personal data.
2.1 All personal data which you share with us has been disclosed voluntarily.
Whenever you visit or use our website we can collect and process the following information in all possible ways:
- Details about your visit on the website, including but not only, technical information about your visit (e.g. traffic data, location data, your IP address, information about the website, from which you have been redirected to your site, the kind of browser you are using);
- Details about all kinds of transactions which you perform on our website and the closed deals;
- The information given by you through contact forms on our website;
- Your contact information, information about your booking, stay or visit, participation in a marketing initiative;
- Information related to buying and getting products or services;
- Information about nationality, income, passport ID number, date and place of issuing;
- Payment data, such as number of your payment card and other information about it, as well as information justifying your ID and other detailed information about invoicing and bank accounts, related to online payments;
- Guests’ preferences about communication and marketing;
- Information about vehicles your can drive in the hotel premises;
- Some other information you have chosen to disclose or we can receive about you;
- If you contact us, we can keep a record of this correspondence.
We collect information which helps us service your enquiry or provide you with some services required by you, as well as contact you on matters generally related to the services we provide.
All sorts of communication or material you give or publish on the public part of the website, including personal data, questions, comments, recommendations or likes is and could be treated as non-confidential and non-patented information. Such information is not treated according to our Declaration of privacy.
2.2 Personal information automatically collected at regular use of the website.
This website uses cookies in order to remember details about your visit to the site, including but not only, technical information about your visit aiming at monitoring of the site usage, in order to improve the website performance as well as the services we provide. When you visit and use the website, we collect other data, which do not disclose directly your identity, about how you visit the website, such as a catalogue of sites you visit and the number of visits to our website. We use cookies and other technology (e.g. pixel labels, web spiders, clear GIF, email links, JavaScript, device IDs used by Google or Apple or the like technology), in order to get that information. If you want to remove or block Cookies at any given time on your device, you can update your browser preferences. You can find instructions about cookie management on the various types of browsers at www.allaboutcookes.org. Villa Euphoria hotel does not bear responsibility for your browser preferences.
In order to provide our users with the best and most modern possibilities, giving your order data, you agree to get some information through electronically sent messages about discounts, promotions, events and news at www.villaeuphoria .bg. You are free to unsubscribe from that information at any given time by contacting us via phone or email (details about this you can find further down in the “Contact us” section) and by letting us know you would like to be removed from our mailing list or by clicking the “unsubscribe” link / button on any email sent by us. We will not sell you data to non-related third parties with marketing purposes thereof. If you perform any of these actions, we will make sure to update your preferences or to erase your information as soon as possible. A website visitor who is not interested in getting information about prospective promotions and offers has to write to hotel@villaeuphoria.bg, in order to let us know about their refusal to receive such materials.
2.3 Collecting of other personal data.
We can also collect data in other cases, such as:
- carrying out customer research;
- Participation in programmes at the hotel and consequently occurred conditions;
- We can use a CCTV system as well as other security measures in our premises, which can shoot or record pictures of guests and visitors in public places, as well as information related to your location during your stay in our premises (through geolocation maps and other technology). We can also use a system for observation and other technology to record videos in order to provide our members of staff, guests and visitors in our premises with protection, whenever this is allowed by law.
- When conducting an event in our premises as well as all details about it, related to the number of guests, date of the event, details about guests’ rooms, information about your company at corporate and teambuilding events.
- When using and renting the motor boat for a ride around Kardjali Dam, related to the number of guests, date and time of the event.
- Social networks: if you choose to take part in activities or offers on social media, sponsored by JYG 1 EOOD we can get certain information about your account on social media, in line with your settings in the social network service you are using, such as for instance location, registrations, activities, interests, pictures, status update and list of friends.
2.4 Personal data collection from third parties.
We can collect information about you from third parties, including our partners for payment cards, from social media in line with your settings for these services and other sources, which are third parties and have the legal right to share your data with us. We use and share this information to the purposes described in this Privacy policy.
2.5 Use of personal data we collect about you.
We use your personal data in various ways, including in order to give and personalise the services you order and expect from JYG 1 EOOD, to provide hospitality in the room and all over our premises, to conduct marketing activities, user research, plan event and activities, analyse data in order to personalise and improve services.
2.6 Confidential information.
The term “sensitive information” is related to you racial or ethnic belonging, political views, religious or philosophical beliefs, trade union membership, health condition, sexual activities or sexual orientation, genetic information, criminal record and all kind of biometric data, used in order to establish your identity. We do not collect confidential information unless you voluntarily disclose such to us. We can use the information about your health to provide you with better services and meeting your personal needs (e.g. accessibility for disabled people).
2.7 Collecting personal data from children.
Villa Euphoria hotel does not wilfully collect data from persons under 18 years of age.
3. Disclosing of your data.
We can disclose your data to another member of our company and its subsidiaries. We can disclose your data to third parties if we sell or buy a business or provided JYG 1 EOOD or its assets are being acquired by a third party. Furthermore, we can disclose your data to third parties if we are obliged to in order to keep a legal requirement or to enforce the General Terms of this website or to protect the rights, ownership or safety of JYG 1 EOOD, its customers or other persons. We can share the collected information upon holding group events and meetings with the event organisers or guests. Providing your personal data, you agree that we should transfer, keep or process your personal information.
4. Storing your personal data.
We will store your personal information till the moment your account is active or within the period our services are wanted and in order to have a track record of your transactions about financial accountability. We would keep your personal information if it proves necessary to coordinate our legal duties, at dealing with arguments and enforcing our arrangements.
5. Your rights.
You have the right to know what personal data we store about you and to correct inaccuracies. You can require that we should update or erase your data, by contacting us at +359 888 80 93 64. When you submit such enquiries, please, give all personal identification which you have previously filled in on the website (e.g. your name and email address). Under certain circumstances you can have the right to demand your given data to be erased. In order to claim such demands you may need to prove a breach of the Personal Data Protection Law on behalf of JYG 1 EOOD. All such demands will be processed in due time and in line with the legal requirements.
You have the right to ask a copy of the information we store about you.
You can object against us processing your personal information at any given time, unless otherwise provided by legal regulations.
6. Links to other websites.
The site can contain links to internet sites, maintained by third parties. When you click a link to third parties, you will leave the site. Subsequently, any personal information you provide will not be collected or processed by JYG 1 EOOD, but will be subject to a message about privacy and conditions on the other website. We strongly recommend that you read the General terms and Privacy policy of the redirected to website.
7. Security.
We will always strive towards protecting your personal data from loss, unlawful actions, unauthorised access or disclosure, alteration or destruction. We commit to guarantee the security of your information including cooperation with secure, leading, world providers of payment services. We will undertake all steps needed to guarantee reasonably that your data is being treated under scripted connections and in accordance with this Declaration of confidentiality. Unfortunately, it is not possible to guarantee fully the security of each collection or transfer of data on the Internet. Therefore, while we strive to protect your personal data, we cannot guarantee the security of each and every operation.
8. Changes of the Declaration of confidentiality.
This declaration of confidentiality can be changed in the process of the website development or in the course of the technological development. Hence, we are encouraging the users to get to know the Terms and Conditions and to check the Declaration of confidentiality on a regular basis.
9. Our contacts.
Should you have any concerns or queries related to security and / or personal information issues, please contact us at www.villaeuphoria .bg or call us at +359 888 80 93 64.